Our business hours are Monday through Friday from 9:00 am to 5:00 pm EST. All orders are processed within 3-5 business days after being placed and then shipped. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within 2-3 business days.
Only exchanges within 10 calendar days from the date of purchase will be permitted if incorrect items are received on behalf of the company. When exchanging incorrect items with the company for correct items purchased the hair must be returned in its original state when received. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, untied from the bundle packaging or processed) in any way. You must send the product back to us first in order to start the exchange process. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value in circumstances where product requested is out of stock.
Slay- Cation aka Southeast Asian wavy hair is typically thicker in texture than Indian due to the larger scale of the cuticle. This hair is lightweight, yet durable. It has a low to medium luster. It ranges from satin soft (silky smooth) to slightly coarse to medium coarseness. Please note that some bundles have a slight different natural wave pattern. Curl patterns differ with individual bundles because each bundle comes from a different donor. It is naturally dark in color close to a #1/1b with a few browns.