Our business hours are Monday through Friday from 9:00 am to 5:00 pm EST. All orders are processed within 3-5 business days after being placed and then shipped. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within 2-3 business days.
Only exchanges within 10 calendar days from the date of purchase will be permitted if incorrect items are received on behalf of the company. When exchanging incorrect items with the company for correct items purchased the hair must be returned in its original state when received. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, untied from the bundle packaging or processed) in any way. You must send the product back to us first in order to start the exchange process. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value in circumstances where product requested is out of stock.
Our Coil Crush aka Raw Burmese wavy/curly is known for its versatility. Texture varies due to donor, no bundle will look identically the same. Pattern ranges from wavy/curly, curly or kinky curly. Our Burmese hair can easily be flat iron, once washed it reverts back to its natural wave pattern. Each bundle weighs roughly 3.2 to 3.5 oz
We cannot guarantee each bundle will look exactly the same and have the exact same color. Raw hair bundles will not all look exactly the same