Our business hours are Monday through Friday from 9:00 am to 5:00 pm EST. All orders are processed within 3-5 business days after being placed and then shipped. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within 2-3 business days.
Only exchanges within 10 calendar days from the date of purchase will be permitted if incorrect items are received on behalf of the company. When exchanging incorrect items with the company for correct items purchased the hair must be returned in its original state when received. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, untied from the bundle packaging or processed) in any way. You must send the product back to us first in order to start the exchange process. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value in circumstances where product requested is out of stock.
Our Black Card is a discount card NOT a credit card. (so no credit checks needed). You spend $45.00 , one time fee , to join our Black Card Membership and you receive 20% discount on all items EXCEPT to purchase a Black Card.
Membership last for the duration in which the year you purchased. I.e purchased anytime in 2019, your membership is only good until December 31st of 2019.
As Intense Beauté is a MEMBERS ONLY SALE COMPANY anyway, If you're a hair lover than it really gets no better than our Black Card Membership when it comes to buying our Luxury Hair Extensions with a Savings!
Join our membership today! Your Discount code will be instantly delivered to you so you can use it today after checkout! Physical card is mailed with 2-3 business days.