Our business hours are Monday through Friday from 9:00 am to 5:00 pm EST. All orders are processed within 3-5 business days after being placed and then shipped. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within 2-3 business days.
Only exchanges within 10 calendar days from the date of purchase will be permitted if incorrect items are received on behalf of the company. When exchanging incorrect items with the company for correct items purchased the hair must be returned in its original state when received. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, untied from the bundle packaging or processed) in any way. You must send the product back to us first in order to start the exchange process. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value in circumstances where product requested is out of stock.
Soo, first and foremost our Black Card is a discount card NOT a credit card. (so no credit checks needed). You spend $100 , one time fee , to join our Black Card Membership, (Membership last an entire year) and you get $100 + back every time you purchase. Every order! If your a hair lover than it really gets no better than our Black Card Membership. The days of waiting for a company sale to buy your hair is OVER! because you’ll always have your own exclusive discount code handy!
Join our membership today! Discount code instantly delivered to you so you can use it today after checkout! Physical card is mailed with 2-3 business days