Our business hours are Monday through Friday from 9:00 am to 5:00 pm EST. All orders are processed within 3-5 business days after being placed and then shipped. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within 2-3 business days.
Only exchanges within 10 calendar days from the date of purchase will be permitted if incorrect items are received on behalf of the company. When exchanging incorrect items with the company for correct items purchased the hair must be returned in its original state when received. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, untied from the bundle packaging or processed) in any way. You must send the product back to us first in order to start the exchange process. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value in circumstances where product requested is out of stock.
Our VIP Black Card is a discount card like you never imagined! For a one time fee today, purchase your card and receive the value you choose either 15%, 20%, even 30% off at checkout, ON EVERY ORDER, when you use your discount code in the discount box at the checkout screen.(WOW AMAZING SAVINGS RIGHT!!).
Discounts can be used repeatedly until expiration. Membership last for the duration in which the year you purchased. I.e purchased anytime in 2019, your membership will be good until December 31st of 2019.
Purchase membership today and your Discount code will be instantly delivered to you via email so you can use it now!!
DISCLAIMER: CAN NOT use your black card to purchase a new Black Card. Lastly, you must purchase membership FIRST and then purchase hair after to use the discount.