All shipping and billing addresses must match or your ordered will not be permitted at checkout until both fields are equal. Our business hours are Monday through Friday from 9:00 am to 5:00 pm EST. All orders are processed and shipped within 72 hours of being placed. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the shipping specifications selected on the order form.
Only exchanges within 10 calendar days from the date of purchase will be permitted if incorrect items are received on behalf of the company. When exchanging incorrect items with the company for correct items purchased the hair must be returned in its original state when received. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, untied from the bundle packaging or processed) in any way. You must send the product back to us first in order to start the exchange process. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value in circumstances where product requested is out of stock.