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Terms & Conditions

Terms & Conditions

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% raw virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture will match 100% but we can guarantee the match will be undetectably close. Our natural hair comes in a straight, wavy or curly pattern. Hair color ranges a natural 1, 1b or 2.

Payment Terms
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. All shipping and billing addresses must match or your ordered will not be permitted at checkout until both fields are equal.

Order Processing
Our business hours are Monday through Friday from 9:00 am to 5:00 pm EDT. All orders are processed and shipped within 3-5 Business days from your purchase date. Orders placed over the weekend will commence processing on the following monday. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. Once shipped, orders arrive within the shipping specifications selectedat checkout.

Product Availability
If any product is out of stock, unavailable or we are unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale, in which case, we will refund the amount charged to your credit card. Please note: Prices, specifications, and availability of products are subject to change without notice.

Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges or a refund of your purchase. If you need additional information, please contact us: hello@intense-beaute.com

Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt number, etc.) needed to deliver your package. All shipments are required to be signed upon delivery. We do not ship to any P.O. Box address. All shipping and billing addresses must match or your ordered will not be permitted at checkout until both fields are equal. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee the shipping carrier charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR INVALID ADDRESSED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR INVALID ADDRESSED SHIPMENTS.

Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact your local post office. We are not responsible for any products that we have shipped and are delivered by the USPS but you fail to receive. As the case is that we did our part and the tracking number is proof the package has been delivered we can not issue you a refund. What we advise you to do is to further have the post office investigate. A claim would  need to be made with the USPS so that they can investigate where your package was actually delivered to and have it retrieved.

International Shipping
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required.

Policy Changes
Intense Beauté, LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

Limitation of Liability
Intense Beauté, LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Intense Beauté, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

PUT IT ON LAY-BUY

No CREDIT CHECK! JUST ALL HAIR!! Now you are able to place your hair on lay-away with Lay-Buy. At checkout once you chose to put your purchase on lay-buy you will be prompted to pay 50% and the next 50% in 30 days from the date of payment.

The following principles below therefore make up the Terms & Conditions for any Lay-Buy contract and related transactions entered into. 

  1. Record of Payment
    A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per the agreed lay-buy policy.
  2. Storage and Identification of Lay-Buy Products
    Product’s on Lay-Buy will be set aside and stored separately to other products. Products will be clearly identified as ‘Lay-Buy contract’ products by a number or some other identification.
  3. Cancellation of Lay-Buy by Buyer
    The buyer may cancel their LayBuy agreement form at any time prior to delivery of products and on delivery of products. If a buyer cancels a Lay-Buy, seller will, if so requested by the seller, give the buyer a “cancellation statement” which sets out-
    a) The purchase price of the products; and
    b) Advise customer of the cancellation fee payable to seller under all Lay-Buy terms and conditions; and
    c) The total amount paid under the Lay-Buy; and
    d) Any amount owing to either the buyer or seller under the laybuy terms on the cancellation of the Lay-Buy.
  4. Cancellation of Lay-Buy by Seller
    The seller under a Lay-Buy must not cancel it unless –
    a) The buyer breaches a term of the Lay-Buy; or
    b) The seller stops trading; or
    c) The products are no longer available
  5. Cancellation on breach by Buyer
    If a buyer has breached a term of a Lay-Buy and seller intends to cancel the Lay-Buy, before doing so seller must –
    a) Give the buyer notice of seller’s intention to cancel the Lay-Buy; and
    b) Allow the buyer at least 14 days within which to rectify the breach; and
    c) The notice to be given has to be:I) in writing, sent to the buyer’s last known email address and
    II) must specify the breach of the Lay-Buy for which the Lay-Buy is being cancelled; and
    III) must state the time within which the buyer must rectify the breach;
    IV) must state the matters listed per below:* the purchase price of the products;
    * all cancellation charges payable under the agreement; and
    * the total amount paid under the Lay-Buy;
    * any amount owing to either the buyer or seller under the terms of the Lay-Buy on the cancellation of the Lay-Buy.The Lay-Buy is cancelled on the end day specified in the notice unless the buyer rectifies the breach before then.
  6. Cancellation where business closes
    If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either –
    (a) allow the buyer 7 days within which to complete the agreement; and
    (b) cancel the Lay-Buy
  7. Cancellation where products not available
    If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer.
  8. Effect of Cancellation
    Subject to the above, when a Lay-Buy is cancelled by either party, Seller must refund all money paid within 14 days less a  USD $150 cancellation fee.
  9. Cancellation Charge
    Seller shall charge the buyer a USD $150 cancellation fee under the terms of all Lay-Buy deals.
  10. Banking Charges back Fees
    The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal.
  11. Service Fee
    Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charge an admin fee, which is a once-off 0.9% of the total order value at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable and can not be waived by Intense Beauté.
  12. Delivery
    The seller will only dispatch the buyer product/s after receiving the final installment payment for all Lay-Buy deals.
  13. MISCELLANEOUS
    13.1   This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
    13.2   This Agreement may be amended only by a written instrument duly executed by all parties hereto.
    13.3   The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
    13.4   This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
    13.5   Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.

Copyrights, And Other Rights
Intense Beauté, LLC does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Intense Beauté, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Images of people or places displayed on the Intense Beauté, LLC site are either the property of, or used with permission by, Intense Beauté, LLC. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Intense Beauté, LLC site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Intense Beauté, LLC on this site may be the subject of other intellectual property rights owned by Intense Beauté, LLC. Any such right that is not expressly licensed hereunder is reserved by Intense Beauté, LLC.

Trademarks
Intense Beauté, LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Intense Beauté, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Submissions
Apart from your personal information, any communication or material you send to the Intense Beauté site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and nonproprietary. Anything you send to the Intense Beauté, LLC may be used by Intense Beauté, LLC for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Intense Beauté, LLC, you irrevocably transfer and assign to Intense Beauté, LLC, and forever waive and agree never to assert, any copyrights, "moral" rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Intense Beauté, LLC is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Intense Beauté, LLC site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.