Terms & Conditions

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% raw virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture will match 100% but we can guarantee the match will be undetectably close. Our natural hair comes in a straight, wavy or curly pattern. Hair color ranges a natural 1, 1b or 2.

Payment Terms
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. All shipping and billing addresses must match or your ordered will not be permitted at checkout until both fields are equal. Also, if you by accident purchase your bundles outside of our discounted luxury packages no price adjustment will be honored.

Refunds

No refunds will be issued for hair textures that are high maintenance such as, but not limited to, our Colombian Curly and Soft Kinks textures. It is the customers responsibilty to make sure they read all product descriptions and make the best decision that suits their life style and hair maintenace capabilities. 

At Intense Beaut√©¬ģ¬†we maintain a very high level of quality assurance. Our products go through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
 
Intense Beaut√©¬ģ¬†does not distribute refunds or grant cancellations. All sales are final.¬†When you checkout with Intense Beaute you relinquish the rights to your funds. With that being said the funds now abide by the policy and terms and conditions that we have set forth and display proudly on our terms and conditions and return policy pages. Cancellations and refunds are not permitted but exchanges are allowed. Intense Beaute Does not grant refunds for refused or packages returned at your own will (because you do not want it anymore).¬†All sales are final.

Exchanges within 14 calendar days from the date delivered will be permitted. If you purchase your hair during a sale and would like to exchange the hair after the sale has ended you will be exchanging your hair for the current retail price of the exchanged bundles. If there is a difference you must pay the balance at the time of the exchange.

When exchanging items hair must be returned in its original state when received. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, washed and conditioned, untied from the bundle packaging or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundled packaging and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the bundle packaging or otherwise processing the hair voids exchanging guarantees and will be returned back to customer as final sale. Also, if you by accident purchase your bundles outside of our discounted bundle deals no price adjustment will be honored.

You must send the product back to us first in order to start the exchange process. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value in circumstances where product requested is out of stock.
 
In the Rare Occurrence of a product defect, the policy will be as follows:

There is a 14-day Product Defect Exchange Policy which commences on the date of delivery of the item tracking number. Customers should contact an Intense Beaut√© customer service representative and notify them of their issue or concern. Note that¬†brushed, combed, picked,washing and conditioning, perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Intense Beaut√© verifies and agrees that the product is defective in any way, Intense Beaut√© will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Intense Beaut√©¬ģ¬†will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. If Intense Beaut√©¬ģ¬†does not validate the product defect issue, we will return the item in question to the customer (via ground) at our expense without an exchange of product.



Order Processing
Our business hours are Monday through Friday from 10:00 am to 6:00 pm EDT. All orders are processed and shipped within 7-10 Business days from your purchase date. Orders placed over the weekend will commence processing on the following Monday. Please keep in mind holidays and weekends do not count as a business day and should not be considered when calculating shipping times. Once shipped, orders are delivered by the shipping carrier selected at checkout.

Product Availability
If any product is out of stock, unavailable or we are unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale, in which case, we will refund the amount charged to your credit card. Please note: Prices, specifications, and availability of products are subject to change without notice.

Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges or a refund of your purchase. If you need additional information, please contact us: hello@intense-beaute.com

Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt number, etc.) needed to deliver your package. All shipments are required to be signed upon delivery. We do not ship to any P.O. Box address. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee the shipping carrier charges us to make the correction.

NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR INVALID ADDRESSED SHIPMENTS THAT ARE RETURNED TO US. IF YOU RETURN A PACKAGE TO US AT YOUR OWN WILL NO REFUND WILL BE GRANTED & YOU WILL NEED TO PAY THE FEE FOR THE POSTAGE TO HAVE US RETURN IT TO YOU.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges.

NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR INVALID ADDRESSED SHIPMENTS THAT ARE RETURNED TO US. IF YOU RETURN A PACKAGE TO US AT YOUR OWN WILL NO REFUND WILL BE GRANTED & YOU WILL NEED TO PAY THE FEE FOR THE POSTAGE TO HAVE US RETURN IT TO YOU.

Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact your local post office. We are not responsible for any products that we have shipped but you fail to receive. As the case is that we did our part and the tracking number is proof the package has been shipped (with a signature confirmation) we will not issue a refund. What we advise you to do is to further have the post office investigate. A claim would need to be made with the USPS so that they can investigate where your package was actually delivered to and have it retrieved. In the case a package is lost in transit we do provide all of our packages with a courtesy insurance amount of $100.00. If you would like to have your package insured for a higher value please let us know so we can provide you with the cost for the additional insurance. We do not grant refunds in the likeliness that the shipping carrier has lost your package as that is the result of the carriers carelessness.

International Shipping
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required from your local carrier.

Policy Changes
Intense Beauté, LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

Limitation of Liability
Intense Beauté, LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Intense Beauté, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

    Copyrights, And Other Rights
    Intense Beauté, LLC does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Intense Beauté, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

    Images of people or places displayed on the Intense Beauté, LLC site are either the property of, or used with permission by, Intense Beauté, LLC. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Intense Beauté, LLC site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Intense Beauté, LLC on this site may be the subject of other intellectual property rights owned by Intense Beauté, LLC. Any such right that is not expressly licensed hereunder is reserved by Intense Beauté, LLC.

    Trademarks
    Intense Beauté, LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Intense Beauté, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Intense Beauté, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

    Submissions
    Apart from your personal information, any communication or material you send to the Intense Beauté site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and nonproprietary. Anything you send to the Intense Beauté, LLC may be used by Intense Beauté, LLC for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Intense Beauté, LLC, you irrevocably transfer and assign to Intense Beauté, LLC, and forever waive and agree never to assert, any copyrights, "moral" rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Intense Beauté, LLC is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Intense Beauté, LLC site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.