At Intense Beauté® we maintain a very high level of quality assurance. Our products go through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Intense Beauté® does not distribute refunds. Refunds are only granted when you contact Intense Beauté® within 24 hours after ordering ONLY to have it cancelled. One 24hrs after purchasing has passed cancellation of your order is not permitted. Only exchanges within 10 calendar days from the date of purchase will be permitted if incorrect items are received on behalf of the company. When exchanging incorrect items with the company for correct items purchased the hair must be returned in its original state when received. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, washed and conditioned, untied from the bundle packaging or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundled packaging and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the bundle packaging or otherwise processing the hair voids exchanging guarantees and will be returned back to customer as final sale. Also, if you by accident purchase your bundles outside of our discounted luxury packages no price adjustment will be honored.
You must send the product back to us first in order to start the exchange process. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value in circumstances where product requested is out of stock.
In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 10-day Product Defect Exchange Policy which commences on the date of delivery of the item tracking number. Customers should contact an Intense Beauté customer service representative and notify them of their issue or concern. Note that washing and conditioning, perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Intense Beauté verifies and agrees that the product is defective in any way, Intense Beauté will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Intense Beauté® will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. If Intense Beauté® does not validate the product defect issue, we will return the item in question to the customer (via ground) at our expense without an exchange of product.