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WHERE IS OUR STORE LOCATED?
We are located at 110 Hilton Ave, Vauxhall NJ 07088. You can come into the store and shop with us in person as well as online.
CAN YOU ORDER ONLINE AND PICK UP IN STORE?
Yes! You can order online and pick up your order in store. Orders are usually ready in less than 24hrs. You will receive a notification via email when your order has been processed and ready for pick up. Please make sure to always call before arrival for security your order is ready at 908-557-5246.
HOW DOES BUY NOW PAY LATER WORK?
We have partnered with Shop Pay to offer you the buy now pay later option that you hear of. You will be able to checkout on our website by clicking on Shop Pay at the checkout process where you will have the option to pay for your order over the course of 4 payments. Your order is then shipped from us immediately. You do not have to wait until you complete your 4 payments to receive your hair.
WHAT DOES THE TERM “PROCESSED HAIR” MEAN?
Processed hair is hair that has undergone a chemical or steam change to achieve certain textures and curl patterns. Even though the hair is processed it is still great quality. We offer processed hair to our clients who are looking for great beauty products on a budget. Our processed hair textures have a life span of 2 plus years with proper care.
WHAT DOES THE TERM "RAW HAIR" MEAN?
Raw hair is hair that has undergone no chemical changes, no coloring, has not been bleach bathed, have not been mixed with animal fibers and all cuticles are intact.The cuticle is the outer layer of the hair strand and the structure is similar to the overlapping of shingles on a rooftop. Meaning the natural pattern (curl, wave or straight) that the hair has grown is what will be sent to you. When you purchase hair from the beauty supply stores 100% of the time the hair cuticles have been sewn to the weft in all different directions resulting in the layers of the hair strand to rub together ultimately causing the hair to tangle. Raw hair is always collected directly from a woman’s head. It is held in a ponytail to ensure no hair strands fall to the floor and is then cut from the top of the ponytail making sure all cuticles remain in the same direction. A lot of times hair manufacturers will combine animal fibers with human hair as a way to increase supply and cheat the system. That is why on some cases the hair will burn or melt when being curled or flat ironed. Intense Beauté’s Raw hair is the best quality you can get on the market as the collection of our hair is authentically sourced leaving no room for worry.
DO YOU OFFER WHOLESALE?
No we do not offer our products wholesale.
HOW TO MEASURE THE LENGTH OF YOUR HAIR?
Each texture must be measured differently. Our virgin straight hair can be measured by the natural eye from the top of the weft to the ends of the bundle. Our curly textures must be measured by pulling the hair straight. Each bundle will not measure exact when it is still wrapped in its band, as tension can affect the fall of each strand.
CAN THE HAIR BE STRAIGHTENED OR CURLED?
Your new virgin hair extensions can be treated as if it is your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protectant product, always co-wash your hair, and protect it during sleeping hours.
WHY ARE OUR HAIR EXTENSIONS ONLY OFFERED IN NATURAL BLACK OR BROWN COLORS?
Natural Black and Natural Brown are the natural shades that our donors grow their hair. We do not change or alter the color or texture in any way.
CAN I COLOR MY NEW HAIR?
Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Though, our virgin hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your luxury MtrlGirl experience. Chemical damage has no reverse button.
WILL THE HAIR SHED?
There will be minimal shedding just like shedding of your own natural hair. No hair is absolutely perfect. (Any company who states this phrase as a sales pitch is not being honest.) We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there, but nothing troubling.
WHAT DOES CO-WASH MEAN?
Co-washing simply means conditioner washing. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs.
HOW MANY BUNDLES WILL I NEED?
The key to determining how many bundles to purchase depends on the lengths you are wanting. The longer bundles have a shorter weft/track as the shorter bundles have longer wefts/tracks.
For a full sew in weave we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire a hair weave with a lot of volume, you will need 5-6 bundles or 4.5 bundles with a closure. A closure piece is a great addition to your install, as you will have no leave out. This is considered a full-protected style and none of your hair will be exposed.
DO YOU OFFER REFUNDS OR EXCHANGES?
Unfortunately we do not offer any refunds only exchanges or store credits. Please contact us at email@example.com and we will be more than happy to assist you.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?
All orders are processed and shipped within 7-10 Business days from your purchase date. In stock orders will ship same day if ordered before 2pm eastern standard time. Orders placed over the weekend will commence processing on the following Monday. Please keep in mind holidays and weekends do not count as a business day and should not be considered when calculating shipping times. Once shipped, orders are delivered by the shipping carrier selected at checkout.
ARE YOUR EXTENSIONS 100% HUMAN HAIR?
Yes all of our hair extensions are 100% Human Hair.
HOW LONG WILL MY HAIR EXTENSIONS LAST?
The longevity of our hair depends solely on how well you take care of your extensions. With proper care, our virgin extensions can be reused and reinstalled and last a min of one year but can survive way beyond that. Our virgin hair can last up until 3 years and raw extensions up to 5 years. Constant heat styling, coloring, and improper care will significantly shorten the lifespan of your hair extensions.
CAN I WASH AND BLOW DRY MY EXTENSIONS?
You absolutely can! These extensions are 100% Virgin Human Hair which means you can treat them as you would your own natural hair.
CAN I SWIM IN MY HAIR EXTENSIONS?
Yes you can swim in your hair extensions but we suggest putting hair in a ponytail or a bun to keep hair from tangling while wet.
Intense Beaute Return for Exchange Policy
At Intense Beauté® we maintain a very high level of quality assurance. Our products go through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Intense Beauté® does not distribute refunds or grant cancellations. All sales are final. When you checkout with Intense Beaute you relinquish the rights to your funds. With that being said the funds now abide by the policy and terms and conditions that we have set forth and display proudly on our terms and conditions and return policy pages. Cancellations and refunds are not permitted but exchanges are allowed. Intense Beaute Does not grant refunds for refused or packages returned at your own will (because you do not want it anymore). All sales are final.
Exchanges within 14 calendar days from the date delivered will be permitted. If you purchase your hair during a sale and would like to exchange the hair after the sale has ended you will be exchanging your hair for the current retail price of the exchanged bundles. If there is a difference you must pay the balance at the time of the exchange.
When exchanging items hair must be returned in its original state when received. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, washed and conditioned, untied from the bundle packaging or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundled packaging and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the bundle packaging or otherwise processing the hair voids exchanging guarantees and will be returned back to customer as final sale. Also, if you by accident purchase your bundles outside of our discounted bundle deals no price adjustment will be honored.
You must send the product back to us first in order to start the exchange process. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value in circumstances where product requested is out of stock.
In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 14-day Product Defect Exchange Policy which commences on the date of delivery of the item tracking number. Customers should contact an Intense Beauté customer service representative and notify them of their issue or concern. Note that brushed, combed, picked,washing and conditioning, perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Intense Beauté verifies and agrees that the product is defective in any way, Intense Beauté will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Intense Beauté® will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. If Intense Beauté® does not validate the product defect issue, we will return the item in question to the customer (via ground) at our expense without an exchange of product.
Intense Beaute Warranty Policy
WHEN PURCHASING FROM US WE WANT YOUR EXPERIENCE TO BE FUN AND EASY! WE ARE VERY PROUD OF OUR PRODUCTS AND THE QUALITY WE PROVIDE. AND WE ALWAYS APPRECIATE ALL THE POSITIVE REVIEWS WE GET FROM OUR CUSTOMERS WHO TELL US OUR HAIR EXTENSIONS ARE THE “BEST THEY HAVE EVER WORN”!
WE ALSO KNOW THAT SOMETIMES IT TAKES MORE THAN ONE ATTEMPT FOR PEOPLE TO FIND THE RIGHT EXTENSIONS FOR THEMSELVES - CHOOSING FROM A COMPUTER SCREEN MAY NOT BE EASY BUT IT SHOULDN'T BE STRESSFUL! WE ARE CONFIDENT THAT YOU WILL LOVE YOUR NEW HAIR EXTENSIONS AND YOUR FABULOUS NEW LOOK! BUT IF ANYTHING IS WRONG, WE DON'T WANT YOU TO WORRY FOR ONE SECOND! WITH OUR 6 Month- To 1 Year warranty-
WE WILL HAPPILY ACCEPT ANY WORN OR USED ITEM PURCHASED UNDER WARRANTY FOR A ONE TIME EXCHANGE FOR A NEW SET.
THIS POLICY IS EXCEPTIONALLY GOOD FOR THOSE WHO ARE HARD ON CARING FOR THEIR HAIR OR THOSE WHO ARE NOT GOOD WITH CARING FOR THEIR LACE CLOSURES OR LACE FRONTALS. WE DOT CARE IF THE HAIR IS WORN WE ONLY CARE THAT YOU ARE HONEST AND RETURN THE SAME HAIR EXTENSIONS THAT YOU PURCHASED IN YOUR ORDER.
OF COURSE, THERE ARE CONDITIONS AND EXCEPTIONS THAT WE WOULD LIKE YOU TO KNOW ABOUT! WE WANT THIS PROCESS TO BE EASY & FAIR FOR BOTH YOU AND US!
you have 6 months or a year (which ever term you choose) to exchange your warranty purchased items. once the warranty time frame chosen has expired your exchange is void.
You must keep all packaging specifically a copy of your invoice or receipt that indicates your order number along with all tags and Intense Beauté boxes or shopping bags and return them along with your extensions.
To begin the warranty exchange process, you will have to ship your hair plus packaging to us at your expense first and when received we will ship your new bundles back to you at our expense. You will receive the same lengths and texture purchased in your original order but a guaranteed new set.
You will have to purchase warranty for every individual bundle or closure that is present in your order to receive a full set. If the warranty is not purchased for every item in your order, we can only exchange the items that are under warranty. If we find that no items are covered under warranty no items will be exchanged and all items will be sent back to you.